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World MobileTokenBlog
  • Welcome
  • Introduction
    • World Mobile Token
      • What is World Mobile Token?
      • How are WMTx and World Mobile linked?
      • Why connect the unconnected?
      • How do you sustain and deploy the sharing network?
      • What are our competitors doing?
      • How are WMTx rewards split?
      • How will WMTx be used for utility?
      • Why the need for a blockchain?
      • Why focus on a sustainable approach?
      • Self-data governance
      • Still not convinced? 🤔
  • FAQ & Support
    • Token Migration
      • Token Migration Guide
      • Self-troubleshooting token upgrade issues
      • What will happen to my WMT on CEXs and DEXs?
      • What is a token bridge?
      • What happens to my locked tokens or crypto loans during migration
      • General information on the Token Migration
      • Will WMTx be compatible with Ledger and Trezor?
    • Vault Support
      • What is the Vault?
      • Lost access to your Vault?
      • Unlock vault on a new device
      • Seed words don't work
      • How to locate your Vault .JSON File
      • Supported wallets
      • How to link your wallet to the Vault
      • How can I claim my unclaimed rewards from my old Vault?
    • Staking WMTx
    • How can I earn rewards and stake my ENNFTs?
    • How to Keep your Crypto Safe
    • Create a Support Ticket
  • Network
    • About the Network
      • Aya Testnet
      • Network equipment
      • Connecting remote locations
      • Customer support
    • What is an AirNode?
      • AirNode Sales and Ownership
      • World Mobile's Strategy and Expansion
      • Program and Technical Details
      • Batch Two, Drop One
    • What is an EarthNode?
      • What is an ENNFT?
      • How can I earn rewards with my ENNFTs?
      • How can I stake ENNFTs?
      • What happens if I forfeit my ENNFT?
      • Where can I see my ENNFT?
  • Token FAQ
    • Tokenomics
      • Token metrics and distribution
      • Token issuance governance
      • Token lockup periods for team and partners
    • TGE Archive
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  1. FAQ & Support

Create a Support Ticket

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Last updated 18 days ago

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If you have an issue, we are here to help!

This we can help with

  • Access your Vault

  • Claiming your Vault staking rewards and tracing previous claims

  • ENNFT queries

  • Token migration queries

Things we can’t help with

  • Transactions between your wallet and an exchange

  • Access to your crypto wallet

  • Unauthorised transactions originating from your crypto wallet

Create a support ticket

Please note if the query is related to your Vault, the ticket needs to be opened with the same email address that is associated with your Vault.

To create a support ticket, email with the details of your problem and we will do our best to help. If you are getting in touch with questions about your Vault, please contact us via the email that is associated with your Vault.

support@worldmobiletoken.com