# Create a Support Ticket

If you have an issue, we are here to help! 

**This we can help with** 

* Access your Vault
* Claiming your Vault staking rewards and tracing previous claims 
* ENNFT queries 
* Token migration queries 

**Things we can’t help with** 

* Transactions between your wallet and an exchange 
* Access to your crypto wallet 
* Unauthorised transactions originating from your crypto wallet 

### Create a support ticket

{% hint style="info" %}
Please note if the query is related to your Vault, the ticket needs to be opened with the same email address that is associated with your Vault. 
{% endhint %}

To create a support ticket, email [<mark style="color:purple;">**support@worldmobiletoken.com**</mark>](mailto:support@worldmobiletoken.com) with the details of your problem and we will do our best to help. If you are getting in touch with questions about your Vault, please contact us via the email that is associated with your Vault.


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