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Create a Vault Support Ticket

If you are still struggling to solve a problem, you are welcome to create a support ticket.

Things we can help with 😎

  • Linking your Cardano wallet to the vault for staking
  • Claiming of staking or EarthNode rewards and tracing previous claims
  • EarthNode and staking queries
  • Providing details of your participation during our TGE

Things we can't help with 😢

  • Queries relating to transactions between your wallet and an exchange
  • Access to your crypto wallet or unauthorised transactions originating from your crypto wallet

Create a support ticket

Please note if the query is related to your Vault, the ticket needs to be opened with the same email address that is associated with your Vault.
To create a support ticket, email [email protected] with the details of your problem and we will do our best to help.