# Customer support

Like any mobile network operator and ISP, we have a support team and tools to help our customers with any issues they might face to help us provide the best service to them in the most remote of areas.

### Proactive service monitoring

We have network monitoring tools to allow us to monitor the link status of end-user devices and nodes, so that if a service is degraded or offline, we are made aware of the issue and can attend to the solution.

### Support channels

We offer support through various channels, and in each country we roll out to we will be building in-country support centres to offer support in local languages over many convenient channels.