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World MobileTokenBlog
  • Welcome
  • Introduction
    • World Mobile Token
      • What is World Mobile Token?
      • How are WMTx and World Mobile linked?
      • Why connect the unconnected?
      • How do you sustain and deploy the sharing network?
      • What are our competitors doing?
      • How are WMTx rewards split?
      • How will WMTx be used for utility?
      • Why the need for a blockchain?
      • Why focus on a sustainable approach?
      • Self-data governance
      • Still not convinced? 🤔
  • FAQ & Support
    • Token Migration
      • Token Migration Guide
      • Self-troubleshooting token upgrade issues
      • What will happen to my WMT on CEXs and DEXs?
      • What is a token bridge?
      • What happens to my locked tokens or crypto loans during migration
      • General information on the Token Migration
      • Will WMTx be compatible with Ledger and Trezor?
    • Vault Support
      • What is the Vault?
      • Lost access to your Vault?
      • Unlock vault on a new device
      • Seed words don't work
      • How to locate your Vault .JSON File
      • Supported wallets
      • How to link your wallet to the Vault
      • How can I claim my unclaimed rewards from my old Vault?
    • Staking WMTx
    • How can I earn rewards and stake my ENNFTs?
    • How to Keep your Crypto Safe
    • Create a Support Ticket
  • Network
    • About the Network
      • Aya Testnet
      • Network equipment
      • Connecting remote locations
      • Customer support
    • What is an AirNode?
      • AirNode Sales and Ownership
      • World Mobile's Strategy and Expansion
      • Program and Technical Details
      • Batch Two, Drop One
    • What is an EarthNode?
      • What is an ENNFT?
      • How can I earn rewards with my ENNFTs?
      • How can I stake ENNFTs?
      • What happens if I forfeit my ENNFT?
      • Where can I see my ENNFT?
  • Token FAQ
    • Tokenomics
      • Token metrics and distribution
      • Token issuance governance
      • Token lockup periods for team and partners
    • TGE Archive
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  • Proactive service monitoring
  • Support channels

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  1. Network
  2. About the Network

Customer support

Like any mobile network operator and ISP, we have a support team and tools to help our customers with any issues they might face to help us provide the best service to them in the most remote of areas.

Proactive service monitoring

We have network monitoring tools to allow us to monitor the link status of end-user devices and nodes, so that if a service is degraded or offline, we are made aware of the issue and can attend to the solution.

Support channels

We offer support through various channels, and in each country we roll out to we will be building in-country support centres to offer support in local languages over many convenient channels.

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Last updated 7 months ago

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