# Customer support Like any mobile network operator and ISP, we have a support team and tools to help our customers with any issues they might face to help us provide the best service to them in the most remote of areas. ### Proactive service monitoring We have network monitoring tools to allow us to monitor the link status of end-user devices and nodes, so that if a service is degraded or offline, we are made aware of the issue and can attend to the solution. ### Support channels We offer support through various channels, and in each country we roll out to we will be building in-country support centres to offer support in local languages over many convenient channels. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://faq.worldmobiletoken.com/docs/network/about-the-network/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.