Lost access to your Vault?
Steps to recover your World Mobile Token Vault
If you are struggling to log into your World Mobile Token Vault, please follow the Vault Recovery Steps below.
To recover your vault you will need your 24 seed words given to you when you created your vault.
Use your 24 vault seed words that you were given during the vault creation process. You will also be able to reset your passphrase at this step.
When typing the seed words, please:
- Do not include a space before the first word or after the last one
- Type all the words in lowercase
- Do not include any numbers or any dots
- Check the spelling of your seed words against the words in this list: https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt
If you exported your encrypted vault file from the settings page of your vault, then you will be able to import your vault and reset your passphrase at this URL: https://worldmobiletoken.com/vault/import
If you still do not have access to your vault, please open a support ticket using the email address you created your vault with and we will guide you through the process to recover your World Mobile Token Vault.