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World MobileTokenBlog
  • Welcome
  • Introduction
    • World Mobile Token
      • What is World Mobile Token?
      • How are WMTx and World Mobile linked?
      • Why connect the unconnected?
      • How do you sustain and deploy the sharing network?
      • What are our competitors doing?
      • How are WMTx rewards split?
      • How will WMTx be used for utility?
      • Why the need for a blockchain?
      • Why focus on a sustainable approach?
      • Self-data governance
      • Still not convinced? 🤔
  • FAQ & Support
    • Token Migration
      • Token Migration Guide
      • Self-troubleshooting token upgrade issues
      • What will happen to my WMT on CEXs and DEXs?
      • What is a token bridge?
      • What happens to my locked tokens or crypto loans during migration
      • General information on the Token Migration
      • Will WMTx be compatible with Ledger and Trezor?
    • Vault Support
      • What is the Vault?
      • Lost access to your Vault?
      • Unlock vault on a new device
      • Seed words don't work
      • How to locate your Vault .JSON File
      • Supported wallets
      • How to link your wallet to the Vault
      • How can I claim my unclaimed rewards from my old Vault?
    • Staking WMTx
    • How can I earn rewards and stake my ENNFTs?
    • How to Keep your Crypto Safe
    • Create a Support Ticket
  • Network
    • About the Network
      • Aya Testnet
      • Network equipment
      • Connecting remote locations
      • Customer support
    • What is an AirNode?
      • AirNode Sales and Ownership
      • World Mobile's Strategy and Expansion
      • Program and Technical Details
      • Batch Two, Drop One
    • What is an EarthNode?
      • What is an ENNFT?
      • How can I earn rewards with my ENNFTs?
      • How can I stake ENNFTs?
      • What happens if I forfeit my ENNFT?
      • Where can I see my ENNFT?
  • Token FAQ
    • Tokenomics
      • Token metrics and distribution
      • Token issuance governance
      • Token lockup periods for team and partners
    • TGE Archive
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  • Vault recovery using seed words
  • Vault recovery using .JSON backup file
  • No seed words or .JSON backup file?

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  1. FAQ & Support
  2. Vault Support

Lost access to your Vault?

Follow these easy steps to recover access to your Vault.

PreviousWhat is the Vault?NextUnlock vault on a new device

Last updated 18 days ago

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If you are struggling to log into your Vault, please follow the Vault Recovery Steps below. Please note: You will not be able to recover your old Vault account in the new Vault. You must create a new Vault to participate in core staking.

Vault recovery using seed words

To recover your vault you will need your 24 seed words given to you when you created your Vault.

Visit the vault recovery page at this URL:

Use your 24 vault seed words that you were given during the Vault creation process. You will also be able to reset your password when using your seed words.

When typing the seed words, please:

  • Do not include a space before the first word or after the last one

  • Type all the words in lowercase

  • Do not include any numbers or any dots

  • Check the spelling of your seed words against the words in this list:

Vault recovery using .JSON backup file

If you exported your encrypted vault file from the settings page of your Vault, then you will be able to import your Vault and reset your passphrase at this URL:

No seed words or .JSON backup file?

If you still do not have access to your Vault, please open a support ticket using the email address you created your vault with and we will guide you through the process to recover your World Mobile Token Vault.

https://worldmobiletoken.com/staking/cardano/recover
https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt
https://worldmobiletoken.com/staking/cardano/import
Create a Support Ticket