# Lost access to your Vault?

If you are struggling to log into your Vault, please follow the **Vault Recovery Steps** below. Please note: You will not be able to recover your old Vault account in the new Vault. You must create a new Vault to participate in core staking.

### Vault recovery using seed words

To recover your vault you will need your 24 seed words given to you when you created your Vault. 

Visit the vault recovery page at this URL: [<mark style="color:purple;">**https://worldmobiletoken.com/staking/cardano/recover**</mark>](https://worldmobiletoken.com/staking/cardano/recover)

Use your 24 vault seed words that you were given during the Vault creation process. You will also be able to reset your password when using your seed words.

{% hint style="info" %}
**When typing the seed words, please:**

* **Do not** include a space before the first word or after the last one
* Type all the words in **lowercase**
* Do not include any numbers or any dots
* Check the spelling of your seed words against the words in this list: [<mark style="color:purple;">**https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt**</mark>](https://github.com/bitcoin/bips/blob/master/bip-0039/english.txt)
  {% endhint %}

### Vault recovery using .JSON backup file

If you exported your encrypted vault file from the settings page of your Vault, then you will be able to import your Vault and reset your passphrase at this URL: [<mark style="color:purple;">**https://worldmobiletoken.com/staking/cardano/import**</mark>](https://worldmobiletoken.com/staking/cardano/import)

### No seed words or .JSON backup file?

If you still do not have access to your Vault, please **open a support ticket using the email address you created your vault with** and we will guide you through the process to recover your World Mobile Token Vault.

{% content-ref url="/spaces/fja7lFVobwme4lo977QB/pages/u1xjubYYDmObqBEkse1e" %}
[Create a Support Ticket](/docs/faq-and-support/create-a-support-ticket.md)
{% endcontent-ref %}


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.worldmobiletoken.com/docs/faq-and-support/vault-support/lost-access-to-your-vault.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.