Incompatible browser error

Steps to troubleshoot the incompatible browser error message in the Vault

1 - Incognito

Please check you are not using an incognito window as a first step.

2 - Browser version

Please check you are running the latest version of the browser you are using. We always test the Vault in the latest version of popular browsers.

3 - Browser extensions

Sometimes extensions that block certain browser behaviours can block "real" services. So consider disabling some of your browser plugins, especially the ad blocker, any security plugins, or VPNs, that would be a good start.

4 - Check local storage is enabled in your browser

Check your browser is allowing local storage. The Vault uses some browser storage to allow users to unlock their vault using a passphrase. There is a guide here to check Chrome's local storage is enabled here: https://techglimpse.com/enable-localstorage-support-google-chrome-browser/